FAQ

The cost depends on the type of media (hard drive, SSD, RAID, USB drive, etc.) and the nature of the failure (logical or physical). No recovery, no fee. In case of failure, only the attempt fee will be charged.

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A logical failure affects the file system or the data itself (accidental deletion, formatting, corruption, virus). The storage device functions normally, but the files are inaccessible. A physical failure affects the hardware components (read/write heads, motor, memory chips, connector). The storage device does not start, makes abnormal noises, or is no longer detected. A physical failure requires intervention in an ISO 5 cleanroom environment.

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