FAQ

Yes. The internal memory of an iPad is separate from its touchscreen. A cracked or completely failed screen does not prevent the recovery of stored data.

For recent iPads (Face ID), a replacement screen is often required in the lab to bypass authentication. For older models (Touch ID), connecting to a trusted computer via Lightning or USB-C is usually sufficient.

If USB debugging was enabled and a trusted computer was already paired, extraction can be done without manipulating the screen. In the most complex cases (completely inert iPad), our technicians proceed with a direct extraction of the NAND memory chip.

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