FAQ

Yes, data recovery from physically damaged hard drives is our specialty. SOS Data Recovery has an ISO Class 5 certified laminar flow environment according to ISO 14644-1 (max. 3,520 particles ≥ 0.5 µm per m³) allowing us to open and repair media in dust-free conditions. Defective components are replaced using specialized equipment (PC-3000 from ACE Laboratory) before performing a complete bit-by-bit copy of the media.

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Data recovery software may be suitable for accidental deletion on a healthy storage device. However, if the drive is making abnormal noises, is no longer detected, or has bad sectors, software will force repeated reads that worsen the physical damage. Each additional attempt further deteriorates the read/write heads and scratches the platters. A professional first performs a bit-by-bit copy in protected mode before any analysis.

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