FAQ
The specialists answer to you
FAQ : #Switzerland
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Yes, we have over 30 collection points in Switzerland. You can also send your media by secure mail or request a home pickup for urgent or bulky cases (servers, NAS).
Many Swiss insurance policies (household insurance, property insurance, liability insurance) cover data recovery costs. SOS Data Recovery is a direct partner of La Mobilière and Helvetia, and we handle the administrative procedures with your insurer. A common condition: the laboratory must be based in Switzerland — which is the case for us, in Ins.
Yes. SOS Data Recovery (Tesweb SA) is a Swiss company founded in 2006, registered in the commercial register of the Canton of Bern and based in Ins (Anet). It is CyberSafe certified and a CyberSafe partner (label awarded by the cyber-safe.ch association after an audit) and complies with the new Federal Data Protection Act (nLPD, RS 235.1). More than 8,000 customers and 779 IT partners trust it. The independent platform Avis Vérifiés (SKEEPERS group, NF Service certified) lists more than 249 reviews with an average rating of 4.5 out of 5.
All data recovery operations are performed in our laboratory in Ins (Anet), canton of Bern, Switzerland. Your data never leaves Swiss territory. The intervention can also be carried out directly on-site at the client's location. This location guarantee is essential for data subject to the nLPD (RS 235.1), in particular sensitive data within the meaning of Art. 5 para. 1 (health, law, finance), the transfer of which abroad is strictly regulated by Art. 16-17.
Our laboratory is located in Ins (Anet), in the canton of Bern, in the heart of Switzerland. It is attached to our administrative offices and accessible by postal delivery or direct deposit.
Most Swiss insurance companies require that data recovery be performed by a provider based in Switzerland to ensure legal compliance, data protection (LPD), and process traceability. SOS Data Recovery, located in Ins, fully meets this criterion.