FAQ
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FAQ : #rate
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No, all our prices are quoted excluding VAT. The applicable VAT depends on your country of residence.
The diagnostic is free and performed within 3 hours of receiving the media. The final cost depends on the type of failure and the media. No recovery, no fee. In case of failure, only the attempt fee will be charged. See our pricing page for indicative ranges.
The cost of smartphone data recovery depends on the nature of the failure and the necessary intervention method. As an indication:
- Software failure or accidental deletion — less complex intervention
- Broken screen or phone that no longer starts — hardware intervention required
- Water damage or severe physical damage — chip-off extraction, the most technical intervention
Our pricing policy is results-oriented: if no data is recovered, only a contribution to the diagnostic costs is requested. The complete diagnosis is free and carried out in our Swiss laboratory within 3 hours. Use our price calculator to get a personalized estimate in less than a minute.