FAQ
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FAQ : #packaging
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Yes. If there is no collection point near you, you can send your media by registered mail directly to our laboratory: Lagerhausstrasse 25, 3232 Ins (Anet). We provide secure packaging on request.
You have three options: (1) postal delivery — pack your media with anti-static protection and rigid packaging, then ship it to our laboratory in Ins (Anet); (2) drop-off at one of our 30+ partner collection points in Switzerland; (3) home collection by courier (25 CHF). Detailed packaging instructions are sent to you upon validation of your form.
You have two options: drop off your media at one of our 50+ partner collection points in Switzerland, or send it to us by registered mail directly to our laboratory (Lagerhausstrasse 25, 3232 Ins). Upon request, we will provide you with a free secure shipping label. Careful packaging (bubble wrap or rigid foam) is essential to prevent damage during transport.
Yes. Drop-off at a partner location is completely free. Secure packaging and transport to our laboratory are handled by SOS Data Recovery. You only pay if you accept the data recovery quote.
Our lab is located in Ins (Anet), in the canton of Bern, Switzerland. You can send your media by registered mail, drop it off at one of our 50+ partner collection points in Switzerland, or hand it over to us directly on site. We provide secure packaging on request.