FAQ
The specialists answer to you
FAQ : #express
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The data recovery time on a tablet varies depending on the nature of the failure and the level of urgency selected:
- Initial diagnosis: free, performed within 3 hours of receiving your device in our Ins (BE) laboratory
- Software recovery (accidental deletion, corrupted software): generally 24 to 48 hours
- Hardware recovery (broken screen, power failure): 2 to 5 business days
- Chip-off extraction (memory chip): 5 to 10 business days depending on the model
An Express service (high priority) and a Critical service (24/7 intervention) are available for urgent situations.