FAQ

Yes, tesweb SA, the owner of the service, is a Swiss company, founded and based in Switzerland since 2001. We adhere to Swiss quality and confidentiality standards.

#Information,

Symptoms

If you have problems to access your CD/DVD, it may result of a damaged surface. In other cases, the player may have a problem.

What to do about them ?

Try to read the CD/DVD in another computer. If it doesn't work, you will have to contact a data recovery specialist.

Symptoms

If your CD/DVD is physically broken, do not attempt to stick the pieces together. You may make impossible a further recovery work. Do not try to solder pieces together or to read your CD/DVD by holding pieces with tape.

What to do about them ?

Gather the pieces and put it all in a small bag. In a very few case, it is possible to recover the data, but there's no guarantee. You will then bring all the pieces to a data recovery specialist.

Yes, in many cases. We have readers and software capable of reading old formats, including those rarely used today.

#Tape, #Magnetic tape,

We can generally restore the exact files with their original structure, provided the tape is not too corrupted or encrypted. A raw image can be provided if full recovery is not possible.

#Tape, #Magnetic tape,

Symptoms

Your circuit board is defective due to a failure or an overvoltage, then your hard drive isn't detected anymore.

What to do about them ?

Don't try to open your HDD on your own. Contact a specialist who will be able to find if the problem comes from your circuit board.

Oui, nous disposons d’une salle blanche de classe ISO, essentielle pour ouvrir des disques durs en toute sécurité sans risque de contamination des plateaux magnétiques.

#Information,

Yes, we have several drop-off points in Switzerland and neighboring countries. You can also bring your device to us in person or use a partner carrier.

#Information,

Yes, an emergency service is available for critical cases on request. Our hotline answers 24/7.

#Information,

Yes, we have experience with many backup formats, including Veritas Backup Exec, Arcserve, Veeam, Tivoli, Retrospect, and others. Even if the exact software is unknown, we can often identify it through a hexadecimal analysis of the tape.

#Tape, #Magnetic tape,

Pas de souci. Grâce à une analyse hexadécimale du contenu brut de la bande, nous sommes souvent capables d’identifier le logiciel d’origine utilisé pour la sauvegarde (comme Veritas, Arcserve, Veeam, etc.). Chaque solution de sauvegarde laisse une empreinte spécifique dans la structure des données, ce qui nous permet de reconstituer le contexte et d'adapter nos outils pour restaurer vos fichiers.

#Tape, #Magnetic tape,

We are one of the few providers to have a cleanroom in Switzerland. Our approach focuses on quality, transparency, and confidentiality. Each case is individually analyzed and documented in a clear report.

#Information,

You can bring it to us in person, use one of our many drop-off points, or send it via a secure carrier. We recommend antistatic and shock-resistant packaging.

#Tape, #Magnetic tape,

We have been active in data recovery since 2005, with thousands of cases handled to date.

#Information,

Symptoms

Inadvertently or following an error message from your computer, you formatted your hard drive. Then you can't access your data and you're facing a software problem.

What to do about them ?

First of all, don't save or install anything on that hard drive, it will increase your chances to recover your data. Secondly, don't use a data recovery software on your own because, a wrong use may lead to a definitive loss of your data.