FAQ

The cost depends on the type of media (hard drive, SSD, RAID, USB drive, etc.) and the nature of the failure (logical or physical). No recovery, no fee. In case of failure, only the attempt fee will be charged.

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Complete data recovery varies from 1 to 3 days for a logical failure, to 3 to 10 days for a complex physical failure. A 24/7 emergency service is available on request for critical cases (failed servers, legal deadlines, etc.).

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In the vast majority of cases, yes. A smartphone that no longer starts does not mean that the data is lost. The memory chip (eMMC/UFS) that stores your photos, contacts, and applications is separate from the processor and faulty power components.

Common causes of a phone that won't turn on include:

• Faulty or depleted battery — data is intact
• Damaged motherboard (drop, overheating) — recovery possible by chip extraction
• Corrupted software (failed update, rooting) — recovery via recovery mode or direct extraction
• Water damage — see the appropriate emergency procedure

Our technicians first assess the cause of the failure, then choose the appropriate extraction method (JTAG, ISP, or chip-off for the most complex cases).

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A logical failure affects the file system or the data itself (accidental deletion, formatting, corruption, virus). The storage device functions normally, but the files are inaccessible. A physical failure affects the hardware components (read/write heads, motor, memory chips, connector). The storage device does not start, makes abnormal noises, or is no longer detected. A physical failure requires intervention in an ISO 5 cleanroom environment.

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