FAQ
The specialists answer to you
FAQ : #first aid
Feel free to contact us to ask some questions or share a comment.
The first few minutes are critical. Here's the procedure to follow in order:
- Stop using the phone — every action (taking a photo, installing an app) can overwrite the deleted data
- Switch to airplane mode — to stop automatic synchronizations that could potentially overwrite data
- Do not attempt data recovery yourself with consumer software if the phone is making abnormal noises or not starting correctly
- Check your backups — iCloud, Google One, Samsung Cloud — before any intervention
- Contact a specialized laboratory for a free diagnosis within 3 hours
Immediately turn off the device to prevent further damage. Do not attempt data recovery software yourself. Contact us — our emergency service is available 24/7 with immediate support.
