FAQ

In the vast majority of cases, yes. A smartphone that no longer starts does not mean that the data is lost. The memory chip (eMMC/UFS) that stores your photos, contacts, and applications is separate from the processor and faulty power components.

Common causes of a phone that won't turn on include:

• Faulty or depleted battery — data is intact
• Damaged motherboard (drop, overheating) — recovery possible by chip extraction
• Corrupted software (failed update, rooting) — recovery via recovery mode or direct extraction
• Water damage — see the appropriate emergency procedure

Our technicians first assess the cause of the failure, then choose the appropriate extraction method (JTAG, ISP, or chip-off for the most complex cases).

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