FAQ
The specialists answer to you
FAQ : #data loss
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The first few minutes are critical. Here's the procedure to follow in order:
- Stop using the phone — every action (taking a photo, installing an app) can overwrite the deleted data
- Switch to airplane mode — to stop automatic synchronizations that could potentially overwrite data
- Do not attempt data recovery yourself with consumer software if the phone is making abnormal noises or not starting correctly
- Check your backups — iCloud, Google One, Samsung Cloud — before any intervention
- Contact a specialized laboratory for a free diagnosis within 3 hours