FAQ

Yes. A broken or malfunctioning screen does not affect the phone's internal memory. If the device is still recognized by a computer via USB or turns on (vibration, sound), the data is accessible with the appropriate tools.

Depending on the condition of the phone, several approaches are possible:

• OTG connection + external mouse/keyboard — to navigate a phone where only the screen is faulty
• Access via ADB (Android Debug Bridge) — if USB debugging was enabled
• Direct memory chip extraction — for cases where the screen AND other components are faulty

For iPhones, extraction often requires repairing the screen first (using a replacement screen in the lab) to bypass iOS encryption.

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Yes. The internal memory of an iPad is separate from its touchscreen. A cracked or completely failed screen does not prevent the recovery of stored data.

For recent iPads (Face ID), a replacement screen is often required in the lab to bypass authentication. For older models (Touch ID), connecting to a trusted computer via Lightning or USB-C is usually sufficient.

If USB debugging was enabled and a trusted computer was already paired, extraction can be done without manipulating the screen. In the most complex cases (completely inert iPad), our technicians proceed with a direct extraction of the NAND memory chip.

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