FAQ
The specialists answer to you
FAQ
Feel free to contact us to ask some questions or share a comment.
Symptoms
Your RAID system isn't detected on your computer anymore, so you can't access to the data beacause the controller that manage the RAID access is defective.
What to do about them ?
It may be dangerous to attempt recreate the RAID by submitting new parameters. If you don't choose the right values, you may lose everything. For more security, ask a data recovery specialist to do that.
Symptoms
The RAID controller indicate that the RAID system is in failsoft mode. Nevertheless, the controller can still be functional. You should solve the problem quickly.
What to do about them ?
Define why the RAID system is in failsoft mode. Most probably a hard drive is defective and so the RAID system can't function properly. If this is the case, then change the defective hard drive as soon as possible, as far as the RAID system allows you to do so.
Symptoms
If your RAID system isn't detected on your computer, it may mean that your RAID controller is defective or the configuration has been lost by the RAID controller.
What to do about them ?
It may be dangerous to attempt recreate the RAID by submitting new parameters. If you don't choose the right values, you may lose everything. For more security, ask a data recovery specialist to do that.
Symptoms
To access the BIOS, press F2 or DEL or F12 or F9 etc. You will see if it's detected or not. When it is not the case, it may be a connector, firmware, controller or even memory chips problem.
What to do about them ?
Check if all the connectors are plugged. If not, plug it on another computer. If your drive is still not detected, it is due to a physical problem. You must then contact a specialist.
Symptoms
Your connector is broken. Do not attempt to force the connector or to open the drive in order to repair the connector on your own. If you do so, you take the risk to damage some SSD internal components.
What to do about them ?
Remove carefully the drive from the computer and call a data recovery specialist.
Symptoms
The LED light of your SSD is off or blinking. It could be either a problem with the drive power supply, or most likely with an internal component, as controller or memory chip.
What to do about them ?
If your SSD does not show up in BIOS, you cannot do anything without risks to damage your drive even more. Contact a specialist who will be able to solve the problem.
Symptoms
If your USB key isn't detected by the operating system, it may either mean that the partition of the key is damaged (software problem) or that the controller is damaged (physical problem).
What to do about them ?
Try to plug your USB key on another computer and see if it's detected. Also check if the LED is igniting normally. If not, or if it's blinking, then your key is defective.
Symptoms
If your USB key has been through fire or flood, you're facing a physical problem.
What to do about them ?
Don't dry your USB key with a hairdryer, and don't open it to clean possible soot stains. Don't try to repair or plug your hard drive on your own.
Contact a specialist who will be able to determine the problem and to act consequently in a suitable environment.
Symptoms
Your USB plug is broken. Dont try to force your USB to plug in and don't open the key to repair it on your own. If you do so, you may damage an electronic component of the USB key.
What to do about them ?
Remove carefully the USB key from your computer if it's still plugged in, then call an electronics specialist.
Symptoms
The LED of your USB key doesn't ignite anymore, or is blinking. It's an internal problem. This may be due to an alimentation problem, but more probably to an internal component problem.
What to do about them ?
You can't go any further by yourself without risking to damage more your USB key. Please contact a specialist who will be able to detect the exact problem and fix it.
Symptoms
If your USB key is so damaged that it's broken in pieces, it's really important to avoid touching the pieces as much as possible. Don't try to patch it up or to take the components out of the USB key.
What to do about them ?
Pick up all the pieces, put it in a sachet. You can then ask a professional to try to recover the data that was on the USB key.
Symptoms
If your USB key is detected by your operating system, it could be a software problem with partitionning. In a few cases, the problem can come from a physical damage of the memory chips or controller.
What to do about them ?
Try to plug your USB key on another computer to see if it's detected. Check if the LED light is visible. If the LED is off or blinking, then your USB device must be defective.
Symptoms
To access the BIOS, press F2 or F9 or F12 or DEL, etc. You will then see if it's detected or not.
When it doesn't appear in the BIOS, it can be a firmware problem, a connector problem, a System Area problem or the surface of the platters is damaged.
What to do about them ?
Check if all the connectors are correctly plugged. If not, plug your HDD on another computer and if your hard drive is still not detected, You're facing a serious physical problem. You should then contact a specialist.
Symptoms
A noise such as a jingle, « clac-clac-clac », shrill noise, or a dull sound are probably due to a physical problem involving the reading heads.
This noise is typical of a reading head's problem. Either one or more heads are defetcive and can't read the disk, or the platter's surface is damaged, so the reading heads can't read it.
What to do about them ?
If your hard drive makes that kind of noises, you're facing a big problem that you won't be able to solve on your own. Don't use your hard drive and bring it to a specialist who will be able to deal with the problem.
Confidentiality is at the heart of our approach. All recovered data is handled with strict confidentiality. We can also provide non-disclosure agreements (NDA) on request.