FAQ

Yes, tesweb SA is a 100% Swiss company, founded in 2001 and headquartered in Switzerland. As the company that owns the service, tesweb SA operates in accordance with Swiss legal and regulatory requirements, particularly with regard to data protection (FADP – Federal Act on Data Protection) and quality of service.

• Year of foundation: 2001
• Registered office: Switzerland
• Legal framework: Swiss company law (CO) and data protection (FADP)
• Commitment: Compliance with Swiss standards of quality, security and confidentiality

#Information

Clean room for hard drive repair: Yes, we have an ISO Class 5 (Class 100) laminar flow cabinet, which is essential for opening hard drives safely. This infrastructure filters the air to a maximum of 1,000 to 10,000 particles per cubic foot, eliminating any risk of contamination of the magnetic platters—a dust particle of just 1 micron is enough to cause an irreversible head crash.

Why is an ISO laminar flow cabinet essential for hard drive repair?

• Protection of magnetic platters: The platters rotate at 5,400 to 7,200 rpm with an air tolerance of 3 to 5 nanometers between the read head and the surface—any foreign particle causes permanent damage.
• Compliance with ISO standards: An ISO 5 environment guarantees controlled conditions that comply with international data recovery standards.
• Higher success rate: Interventions carried out in laminar flow cabinets show significantly higher data recovery rates than in uncontrolled environments.

#Information

Data privacy refers to all the technical and contractual measures ensuring that the information collected is only accessible to authorized individuals and used solely for its intended purposes.

All recovered data is treated with strict confidentiality, in accordance with the requirements of the General Data Protection Regulation (GDPR), in effect since May 2018 in the European Union. Our concrete commitments include:

Key commitment: The protection of your data is not an option — it is a contractual and ethical obligation integrated into each of our interventions.

#Information

Our data recovery services are aimed at five categories of clients: individuals (loss of photos, personal documents), SMEs (server failures, failing disks), large companies (incidents on storage arrays, RAID), public administrations (critical service continuity), and medical or educational institutions (sensitive and regulated data). Any organization or individual facing data loss—whatever the cause (hardware failure, accidental deletion, physical damage, or cyberattack)—can call on our experts.

#Information