FAQ

Yes, tesweb SA is a 100% Swiss company, founded in 2001 and headquartered in Switzerland. As the company that owns the service, tesweb SA operates in accordance with Swiss legal and regulatory requirements, particularly with regard to data protection (FADP – Federal Act on Data Protection) and quality of service.

• Year of foundation: 2001
• Registered office: Switzerland
• Legal framework: Swiss company law (CO) and data protection (FADP)
• Commitment: Compliance with Swiss standards of quality, security and confidentiality

#Information

Clean room for hard drive repair: Yes, we have an ISO Class 5 (Class 100) laminar flow cabinet, which is essential for opening hard drives safely. This infrastructure filters the air to a maximum of 1,000 to 10,000 particles per cubic foot, eliminating any risk of contamination of the magnetic platters—a dust particle of just 1 micron is enough to cause an irreversible head crash.

Why is an ISO laminar flow cabinet essential for hard drive repair?

• Protection of magnetic platters: The platters rotate at 5,400 to 7,200 rpm with an air tolerance of 3 to 5 nanometers between the read head and the surface—any foreign particle causes permanent damage.
• Compliance with ISO standards: An ISO 5 environment guarantees controlled conditions that comply with international data recovery standards.
• Higher success rate: Interventions carried out in laminar flow cabinets show significantly higher data recovery rates than in uncontrolled environments.

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Yes, we have several collection points in Switzerland and neighboring countries. It is also possible to bring your media to us in person or use a partner carrier.

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Yes, we offer an emergency data recovery service available 24/7 for critical cases. Our dedicated hotline guarantees immediate support upon request, with no waiting time for urgent situations.

This service is designed for critical situations where every minute counts: sudden data loss, major system failure, or any situation requiring priority intervention.

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Our data recovery service is one of the few providers in Switzerland with a certified cleanroom on-site, ensuring interventions in a controlled, particle-free environment, essential for mechanical hard drives and sensitive media.

What specifically sets us apart:

• Cleanroom in Switzerland – Interventions performed locally, without sending abroad, for maximum data security
• Swiss Label certification – Guarantee of quality and recognized Swiss origin
• CyberSafe certification – Compliance with cybersecurity standards for the protection of your information
• Federal accreditation – Authorized to process classified information from the Swiss Confederation, the highest level of trust in the sector
• Individual analysis and transparent report – Each case is subject to a personalized diagnosis with a clear report before any intervention

Key point: Being accredited to process classified data from the Swiss Confederation represents the most demanding security standard on the market — a guarantee that few European providers can offer.

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We have been active in data recovery since 2005, representing over 20 years of expertise in the field. Over these two decades, we have handled thousands of data recovery cases, covering various media such as hard drives, SSDs, USB drives, and RAID systems. This long-standing experience allows us to intervene effectively in complex situations, with a high success rate and proven procedures.

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Our data recovery services are primarily available in Switzerland, France, Belgium, and Germany. These four countries constitute our main area of operation, with local teams and optimized response times. We also handle data recovery requests from around the world, without geographical restrictions.

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Data privacy refers to all the technical and contractual measures ensuring that the information collected is only accessible to authorized individuals and used solely for its intended purposes.

All recovered data is treated with strict confidentiality, in accordance with the requirements of the General Data Protection Regulation (GDPR), in effect since May 2018 in the European Union. Our concrete commitments include:

Key commitment: The protection of your data is not an option — it is a contractual and ethical obligation integrated into each of our interventions.

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Our data recovery services are aimed at five categories of clients: individuals (loss of photos, personal documents), SMEs (server failures, failing disks), large companies (incidents on storage arrays, RAID), public administrations (critical service continuity), and medical or educational institutions (sensitive and regulated data). Any organization or individual facing data loss—whatever the cause (hardware failure, accidental deletion, physical damage, or cyberattack)—can call on our experts.

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We are a company specializing in data recovery from defective media, a technical discipline that involves extracting and restoring inaccessible files from damaged, corrupted, or failed storage devices.

We work on a wide range of media: HDDs and SSDs, RAID systems (levels 0 to 6), USB sticks, memory cards (SD, microSD, CF), mobile phones and other digital media. Each intervention is carried out with professional, state-of-the-art tools, in a controlled environment guaranteeing the integrity of the recovered data.

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Our data recovery service is based on four fundamental pillars that guarantee reliable and secure results:

• Certified technical expertise – Our specialized engineers handle over 95% of data loss cases, including mechanical failures, software corruptions, and accidental deletions.
• State-of-the-art cleanroom equipment – Our ISO Class 5 certified laboratories allow us to work on physically damaged media without the risk of further deterioration.
• Strict and certified confidentiality – Each intervention is covered by a non-disclosure agreement (NDA). Your data is never shared, copied, or stored without your explicit consent.
• Human support at every stage – A dedicated expert informs you of the progress in real-time, from the initial diagnosis to the restitution of your data.

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