FAQ

Yes, we have several collection points in Switzerland and neighboring countries. It is also possible to bring your media to us in person or use a partner carrier.

#Information

Yes, we offer an emergency data recovery service available 24/7 for critical cases. Our dedicated hotline guarantees immediate support upon request, with no waiting time for urgent situations.

This service is designed for critical situations where every minute counts: sudden data loss, major system failure, or any situation requiring priority intervention.

#Information

Our data recovery service is one of the few providers in Switzerland with a certified cleanroom on-site, ensuring interventions in a controlled, particle-free environment, essential for mechanical hard drives and sensitive media.

What specifically sets us apart:

• Cleanroom in Switzerland – Interventions performed locally, without sending abroad, for maximum data security
• Swiss Label certification – Guarantee of quality and recognized Swiss origin
• CyberSafe certification – Compliance with cybersecurity standards for the protection of your information
• Federal accreditation – Authorized to process classified information from the Swiss Confederation, the highest level of trust in the sector
• Individual analysis and transparent report – Each case is subject to a personalized diagnosis with a clear report before any intervention

Key point: Being accredited to process classified data from the Swiss Confederation represents the most demanding security standard on the market — a guarantee that few European providers can offer.

#Information

We have been active in data recovery since 2005, representing over 20 years of expertise in the field. Over these two decades, we have handled thousands of data recovery cases, covering various media such as hard drives, SSDs, USB drives, and RAID systems. This long-standing experience allows us to intervene effectively in complex situations, with a high success rate and proven procedures.

#Information

Our data recovery services are primarily available in Switzerland, France, Belgium, and Germany. These four countries constitute our main area of operation, with local teams and optimized response times. We also handle data recovery requests from around the world, without geographical restrictions.

#Information

We are a company specializing in data recovery from defective media, a technical discipline that involves extracting and restoring inaccessible files from damaged, corrupted, or failed storage devices.

We work on a wide range of media: HDDs and SSDs, RAID systems (levels 0 to 6), USB sticks, memory cards (SD, microSD, CF), mobile phones and other digital media. Each intervention is carried out with professional, state-of-the-art tools, in a controlled environment guaranteeing the integrity of the recovered data.

#Information

Our data recovery service is based on four fundamental pillars that guarantee reliable and secure results:

• Certified technical expertise – Our specialized engineers handle over 95% of data loss cases, including mechanical failures, software corruptions, and accidental deletions.
• State-of-the-art cleanroom equipment – Our ISO Class 5 certified laboratories allow us to work on physically damaged media without the risk of further deterioration.
• Strict and certified confidentiality – Each intervention is covered by a non-disclosure agreement (NDA). Your data is never shared, copied, or stored without your explicit consent.
• Human support at every stage – A dedicated expert informs you of the progress in real-time, from the initial diagnosis to the restitution of your data.

#Information