FAQ
The specialists answer to you
FAQ
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Prices vary depending on the type of tape, the backup format, the physical condition, and the volume of data. A quote is provided after the initial analysis, with no obligation.
If you have the decryption key or software, we can restore the data. Without these elements, recovery is still possible but more complex, and in some cases, not possible at all.
We can perform an initial analysis to identify the contents of the tape without needing the original software.
Do not try to force it or open it yourself. Entrust it to our experts: we have the equipment to extract stuck tapes and carry out physical repairs in a cleanroom if necessary.
Even if the software no longer recognizes the tape or if the catalog is lost, it is often possible to extract the data through low-level reading. We analyze the raw content of the tape and can, in many cases, reconstruct the file catalog for selective recovery.
The catalog is what allows indexing the content of a tape: without it, the software can no longer list the available files. If the catalog is lost, it is sometimes possible to reconstruct it from the tape itself, by performing a full sequential read. This process is longer, but we have the experience and tools to recreate a catalog and identify recoverable data, even without the original software.
Our clients are varied: individuals, SMEs, large companies, public administrations, and medical or educational institutions. Any organization or individual who has lost data can call on us.
We handle a wide variety of magnetic tapes, including LTO (Linear Tape-Open), DAT, DDS, DLT, SDLT, QIC, Travan formats, as well as other professional or proprietary formats.
Because we combine technical expertise, cutting-edge equipment, strict confidentiality, and a human approach. Our priority is to recover your data effectively and securely, in the shortest possible time.
Symptoms
Your hard drive isn't detected by the operating system anymore, it may be a physical problem. It can also be a simple software problem if the operating system itself is defective.
What to do about them ?
If it's an external drive, verify connections, then reboot the drive. You can also try to plug the disk on another computer. If it's an internal hard drive, it may mean that the masterboot record is defective (message « no system found »). Then check if the hard drive is detected by the BIOS.
Symptoms
If Windows seems to start but stops while the starting process, it may mean that you're facing a hard drive problem involving a defective platters' surface.
What to do about them ?
Try to plug your HDD on another computer and try to access the data. If it doesn't work, you're facing a defective surface problem and we recomand you to contact a specialist.
Symptoms
SSD not detected by Windows / Mac OS
What to do about them ?
Your SSD is not detected by the operating system, it may be due to a physical problem. In some cases it could also be a software problem, if the operating system itself is defective or the main partition corrupted.
Symptoms
Your CD/DVD got scratches, it is important not to make more scratches. To avoid it, do not use your CD/DVD anymore and take it out of the player.
What to do about them ?
When a CD/DVD is scratched, theres a few possibilities to recover the data, if the surface is not too much damaged. Protect your CD/DVD in a CD case and bring it to a specialist.