Data recovery process

4 steps to restore your lost files.

Recovery in 4 main steps

We make every effort to simplify and accelerate the recovery of your data, even from defective media. Our data recovery process is based on four key phases, each playing a essential role in restoring your lost, deleted, or inaccessible files. We ensure the confidentiality and security of your information.

Feel free to contact us. Our team is here to support you through every step of the process.

Step 1

Declare Failure

15 minutes

Report the issue by phone, through our website, or directly at our lab.

Our team will provide free advice and help determine the cause of the issue.

Step 2

Send your device

Min 3 h.

You can send us your device using one of the following options:

  • You send it to us yourself using German carriers such as DHL, Hermes, DPD, GLS or an international carrier such as FedEx or UPS.
  • A courier pick your device up at home and bring it back to us (costs 25 EUR).
Step 3

Device Analysis

1 hour

Upon receiving your media, a SOS Data Recovery specialist carries out an analysis to determine the issue, the feasibility of recovery, and the associated costs.
You will receive a detailed report along with a quote.

If the quote is accepted, we proceed with the repair and data extraction as explained in the next step. If not, the recovery process is stopped.

Step 4

Repair and data extraction

Min 1 day

We repair and change the deffective components in your device. Once functional, we create a complete bit-by-bit copy to ensure that all recovery operations are performed safely on the duplicate, never on the original device.

This copy is then carefully analyzed to extract your data, which is securely transferred to a new storage device.

Your data is back