Sending your defective device.

You have several options to send us your device containing data to recover.

Send us your device

From Belgium, you can send your faulty storage device via Bpost or another secure courier to our data recovery expert laboratory.

Make sure to carefully protect your hard drive or any other storage device by using appropriate and sturdy packaging to prevent any further damage during shipping.

Below, you will find all the detailed and practical instructions to ensure a safe shipment.

Via DHL

~ 14 hours
    • We request DHL or FedEx to pick up your support from your home during the day.
    • Costs: 25 EUR from Belgium

Drop-off point

Your choice
    • Easily drop off your package at one of our many collection points located throughout Switzerland and France.
    • Costs: Free of charge

On your own

Your choice
    • Bring your device in person directly to our office.
    • Costs: Free of charge